Return Policy

Return Policy for Cigar Clique and Black Man Cigar Apparel

At Cigar Clique and Black Man Cigar, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below to understand how returns and exchanges are handled:

1. Eligibility for Returns:

• We accept returns and exchanges within 30 days of the original purchase date.
• To be eligible for a return or exchange, the item(s) must be in new, unused, and unwashed condition, with all original tags and packaging intact.
• We do not accept returns or exchanges for items that have been worn, washed, damaged, or altered in any way.

2. How to Initiate a Return or Exchange:

• To request a return or exchange, please contact our customer support team at cigarcliquellc@gmail.com within 30 days of receiving your order.
• Please provide your order number, the reason for the return or exchange, and clear photographs if applicable (for damaged items).
• Our customer support team will guide you through the return or exchange process and provide you with a Return Authorization (RA) number.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method to ensure the safe return of your item(s).
• Returns should be sent to the address provided with the RA number.

4. Refund and Exchange Process:

• Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
• If the return is approved, a refund or exchange will be processed within 7-10 business days.
• For refunds, the original payment method used for the purchase will be credited.
• Exchanges will be shipped promptly after approval, and you will be provided with a tracking number.

5. Non-Refundable Items:

• Unfortunately, we cannot accept returns or exchanges for certain items, including but not limited to intimate apparel, custom-made or personalized items, and final sale or clearance items.

6. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund, and return shipping costs will be covered by us.

7. Contact Us: 

• If you have any questions or concerns regarding our return policy or need assistance with a return or exchange, please feel free to reach out to our customer support team at cigarcliquellc@gmail.com.

We value your satisfaction and aim to provide exceptional service. Thank you for shopping with Black Man Cigar and Cigar Clique, and we look forward to serving you again in the future.